What aspect would NOT typically be included in a manual of company procedures?

The aspect that would typically not be included in a manual of company procedures is how to best discuss commissions with competitive agents. Manuals of company procedures usually focus on standardized operational practices, compliance with legal and ethical guidelines, and internal processes that ensure consistency and efficiency in the workplace.

The handling of client payments, the protocol for filing complaints, and the steps for conducting open houses all pertain to internal procedures and protocols that employees can follow in their roles to provide effective service and maintain company standards. In contrast, discussing commissions with competitive agents is more about external negotiation tactics and business strategy, which may not align with the detailed procedural nature of a company's internal manual. Such discussions can vary greatly between agents and firms and are often influenced by market conditions, individual negotiations, and competitive dynamics rather than a set procedure.